Delete account and data
You can delete your Bota account yourself at any time. No phone call, no email, no form.
How to do it
- Open the Bota app and go to “Profile → Account → Delete account”.
- Confirm. Your account is made unidentifiable immediately, your profile picture is removed and you are signed out.
- After 30 days your account is permanently deleted. The deletion cannot be undone.
What gets deleted
Account and sign-in data, your profile including the picture, favourites, trips and their items, notification settings, search history, and conversations with the help assistant.
What remains
Not everything disappears — and there are reasons:
- Reviews remain, without any link to you. They are part of the public picture of a business; removing them afterwards would distort it.
- Support cases remain until their retention period ends and are then anonymised; attachments are deleted with them.
- Audit entries about security-relevant events remain for the length of their retention period.
- The record of which version of the legal texts you accepted is kept.
Request your data first
Under “Profile → Request my data” you email us at privacy@botatravel.com and we send you a copy of everything stored about you. Request it before deleting – afterwards this is no longer possible.
No app at hand?
If you no longer have the app installed, write to us from your account address at privacy@botatravel.com